Refund policy

Last updated: 6 November 2026

High Street Stack is a trading name of Dauda Salau, a sole trader. Business address: 20 Turnmill Avenue, Springfield, Milton Keynes MK6 3HU, United Kingdom. Email: help@highstreetstack.com.

30 day refund, no questions

If a template is not right for you, email help@highstreetstack.com within 30 days of buying it and we will refund the full price. You do not need to give a reason and you do not need to delete the file first, though we would ask you to.

This is on top of your legal rights. It applies to everyone, consumers and businesses alike, and it applies even though you can start the download straight away.

How to ask

Email help@highstreetstack.com from the address you bought with, and quote the order number from your receipt. If you cannot find it, tell us the date and the product.

How the money comes back

The refund goes to the card or account you paid with, through the same checkout provider. We start it within two working days of your email. After that, how long it takes to show depends on your bank or card company, usually three to ten working days.

If the sale went through a marketplace, the refund is made through that marketplace and its timescales apply.

If the file is faulty

If a file will not open or does not match its product page, tell us. We will send a corrected file or refund you, whichever you prefer, and the 30 day limit does not apply to a fault.

After 30 days

We can still refund a faulty file. For a template that works as described, a refund after 30 days is not owed, though you can always ask.

Your cancellation right

The 14-day cancellation right for online purchases can end once a digital download starts. The 30 day refund above does not: it still applies after you have downloaded the file.