Questions & answers

Ordering and paying

How does ordering work?

Pick your kiosk, add your items, then choose collection or delivery, and a collection slot or a requested delivery time. You pay by card online, and Stripe emails your receipt. That receipt is your confirmation. For delivery, we also email to confirm the time. We make your order fresh on the day.

How much notice do you need?

24 hours for collection, counted from the start of your slot. 48 hours for delivery, counted from your requested delivery time, so you can't order delivery for tomorrow. The order page closes each slot or time 30 minutes before that, to leave time to pay. Orders of more than 15 sharers need 72 hours. Collections from Saturday 19 to Thursday 24 December need 7 days.

How do I pay? Is there a minimum order?

You pay by card online, through Stripe, when you order. We never see your card details. The minimum order is £20 to collect, or £80 of food for delivery, before any discount. Collection and delivery are both free.

Can I change or cancel my order?

Yes. Cancel at least 24 hours before your collection slot or requested delivery time for a full refund to your card. After that we can't refund, because the food is made to order and is perishable. To change or cancel, email mozamaasltd@gmail.com with the name on the order, the order reference and what you'd like to change. Full terms.

What if something is wrong with our order?

Email mozamaasltd@gmail.com as soon as you can, ideally the same day, with your order reference and photos of the problem. We'll put it right with a replacement where we can, or refund the items affected. Full terms.

Is there a discount on our first order?

Yes. 10% off your workplace's first pre-order of £40 or more of food, before the discount. One per workplace, on collection or delivery. The 10% comes off the food. One code per order, and it can't be combined with other offers. Order and pay by 11:59pm on Friday 18 December 2026. Use the code you were given, such as OFFICE10. Promoter: Moza Maas Ltd, 15 Grafton Road, Newport, Wales, NP19 0AS. Full offer terms.

Can I get a VAT receipt or an invoice?

Stripe emails a receipt for every order. If you need a VAT receipt, ask us and we'll send one. Every order is paid by card when you order, so we don't send invoices to pay later.

Collection and delivery

When can I collect?

Between 11:30 and 12:30 at all three kiosks. At Accrington and Padiham you can also collect between 16:00 and 17:00 on Fridays and Saturdays. Collection is free. The order page shows the slots open at each kiosk. Collect from the kiosk counter and show your receipt or give your name. We don't take pre-orders for 25 or 26 December or 1 January.

Do you deliver?

Yes, to workplaces within 5 miles of the kiosk you order from, measured in a straight line. We don't deliver to homes. Delivery is free, with a minimum order of £80 of food before any discount. Someone must be there to receive the order, and our driver takes a photo of the person receiving the food to confirm delivery. We keep it for 30 days (see our privacy notice). We don't set up, serve or clear away. There are no deliveries from 19 December 2026 to 3 January 2027. Not sure if you're in range? Choose Deliver on the order page and check your postcode.

When can you deliver?

Monday to Friday. Choose a requested delivery time between 11:00 and 16:00, in half-hour steps. Order at least 48 hours before that time, so you can't order delivery for tomorrow. We need the time to prepare, make sure we have the ingredients, and arrange the delivery. We'll email to confirm the time, usually within one working day. If we can't make it, we'll offer the nearest time we can do, or a full refund if that doesn't suit.

Food, allergies and diets

Someone in our team has an allergy. What should I do?

Please ask us before you order: email mozamaasltd@gmail.com or ask at the kiosk counter. This website doesn't list allergens for each item, but the team can tell you what's in anything. Every item is labelled with full ingredients and allergens. More about allergens.

Is the food halal?

We can't confirm that any of our food is halal, so please don't rely on it being halal. The kiosk team can give you the full ingredients of any item.

Do you have vegan or veggie options?

Yes. We tag vegan and veggie items on the menu as a guide. If you need food that is strictly vegan, or free from egg or milk, check the label or ask us. We also tag items that contain raw fish as a guide. The label on each item lists everything in it.

How should we store and serve the food?

Keep it chilled, below 5 °C, until you serve it. Eat it within 2 hours of taking it out of the fridge, and on the day. Heat-me-up items come chilled: heat until piping hot, once.

Teams and bigger orders

How much should I order for my team?

For a sit-down lunch, order one lunch box each (a set, selection or bento). For sharing, allow about 8–10 pieces of sushi each for lunch, or 5–6 each as part of a buffet. Piece counts are in the item descriptions on the menu where we have them.

Can we set up a regular weekly order?

Yes, by placing a new order each week. It takes a minute. Nothing is billed automatically, there's no standing agreement to sign, and you can skip any week. Ordering for a workplace.

Can you handle large orders?

Up to a point. Each kiosk can only make a set number of sharers and boxes each day, and the order page tells you if a day is full. More than 15 sharers needs 72 hours' notice. For a really big order, email us before you order so we can check the kiosk can make it on your day.

Can we order for a Christmas party?

Yes. You can book any date the order page shows, up to four weeks ahead. Collections from 19 to 24 December need 7 days' notice, and there are no deliveries from 19 December to 3 January. December Thursdays and Fridays are worth booking early. Christmas orders.

Ordering for a workplace

Who is this for?

Workplaces near our kiosks that want team lunches or meeting platters, made fresh on the day. For example:

• Offices: team lunches, meetings, training days and leaving dos.
• Schools: staff room lunches, INSET days and governors' meetings.
• GP surgeries: practice meetings and a lunch for the team.
• Care homes: staff lunches, handovers and a thank-you for the team.
• Car showrooms: Friday team lunches and showroom events.

What can we order?

• Team lunches: one lunch box per person. Choose from the sets, selections and bentos, or let everyone pick their own.
• Meeting platters: sharers in the middle of the table, with rolls added for variety.
• Hot options: heat-me-up chicken bites, gyoza, rice bowls and noodles. They come chilled for you to heat.
• Anything else on the kiosk menu, including sides, desserts and drinks.

Prices are set for each kiosk, shown on the order page, and include VAT where it applies.

Where are the kiosks?

• YO! Sushi, inside Tesco Extra, 2 Eagle Street, Accrington BB5 1LJ
• YO! Sushi, inside Tesco, Wyre Street, Padiham BB12 8DQ
• Panku, inside Asda, Swinden Retail Park, Corporation Street, Colne BB8 8LU

Choose your nearest kiosk. For delivery, your workplace must be within 5 miles of it, in a straight line. Delivery is free, Monday to Friday, with a minimum order of £80 of food (before any discount). Choose a requested delivery time between 11:00 and 16:00, order at least 48 hours before it, and we'll email to confirm the time. Or collect free from the kiosk counter, with 24 hours' notice and a £20 minimum. More about collection and delivery.

How do we get in touch?

Email us at mozamaasltd@gmail.com. Email is the only way to contact us about pre-orders. Or start your order.

YO! Sushi and Panku kiosks owned and operated under licence by Moza Maas Ltd (company no. 15846070).