Terms of sale

Who we are

The YO! Sushi kiosks at Tesco Extra, Accrington and Tesco, Padiham, and the Panku kiosk at Asda, Colne, are owned and operated under licence by Moza Maas Ltd. YO! Sushi and Panku are brands of their owner, used under licence.

• Moza Maas Ltd, registered in England and Wales, company no. 15846070
• Registered office: 15 Grafton Road, Newport, Wales, NP19 0AS
• Email: mozamaasltd@gmail.com. Email is the only way to contact us about pre-orders.

"We", "us" and "our" mean Moza Maas Ltd. "You" means the person placing the order, and the workplace or organisation you order for.

Our kiosks

1. Placing an order

• Choose your kiosk, your items, and collection or delivery. Then choose a collection slot or a requested delivery time, and pay by card.
• You pay by card online, through Stripe, at the time you order. We don't take payment at the counter for pre-orders, and we don't offer credit accounts.
• Your order is accepted when your payment goes through. The order page then shows your order and its order reference (ORDER followed by 8 letters and numbers). Please note the reference: you'll need it if you email us. Stripe also emails a receipt to the address you gave. Keep the receipt: it's your order confirmation. Please also save or print a copy of these terms. If it hasn't arrived within an hour, email us. For delivery, the time you choose is a request until we confirm it by email (see section 4).
• The minimum order is £20 to collect, or £80 of food for delivery. Both are counted before any discount.
• If we can't make something you ordered (for example, an ingredient doesn't arrive, or the store is unexpectedly closed), we'll contact you as soon as we know. We'll offer a swap or a refund for anything we can't make, or a full refund of the whole order if you prefer.

2. How much notice we need

We make every order fresh for you, so we need notice.

Notice is counted back from the start of your collection slot or from your requested delivery time. The order page closes each slot or delivery time 30 minutes before the notice runs out, to leave time to pay, and it won't let you choose a time that's too soon.

Each kiosk can only make a set number of sharers and boxes each day. If a day is full, the order page will tell you and you can choose another day. The kiosk team can also mark an item out of stock, and it can't be ordered until it's back. For a very large order, email us before you order.

3. Collection

• Collection is free.
• Collection is 11:30–12:30 at all three kiosks, every day they take pre-orders. At Accrington and Padiham there is also a 16:00–17:00 slot on Fridays and Saturdays. The order page shows the slots open at each kiosk.
• We don't take pre-orders for 25 or 26 December or 1 January.
• Collect from the kiosk counter during your slot. Show your Stripe receipt, or give the name on the order.
• Running late? Email us at mozamaasltd@gmail.com as soon as you can. Food that isn't collected on the day can't be kept, so it can't be refunded.

4. Delivery

• We deliver to workplaces within 5 miles of the kiosk you order from, measured in a straight line from the kiosk to your postcode. We don't deliver to home addresses.
• Delivery is free. There's no delivery charge. The minimum order for delivery is £80 of food, counted before any discount.
• Every delivery time is a request. When you order, you choose a requested delivery time between 11:00 and 16:00, in half-hour steps, Monday to Friday.
• We'll email you to confirm the time, usually within one working day. If we can't make your requested time, we'll offer the nearest time we can do. If that doesn't suit you, we'll refund you in full. Once a time is confirmed, we aim to arrive on time. If we're running late on the day, we'll let you know as soon as we can.
• Order at least 48 hours before your requested delivery time. The order page stops taking a time 30 minutes before that. So you can't order delivery for tomorrow. We need the time to prepare, make sure we have the ingredients, and arrange the delivery.
• We don't deliver from Saturday 19 December 2026 to Sunday 3 January 2027.
• We hand the food over chilled, in its labelled packaging, at reception or to the person named on the order. Someone must be there to receive it, because we can't leave chilled food unattended. If no one is there to take it at the confirmed time, we'll try to contact you. If we still can't hand it over, we can't leave the food or bring it back another day, so we can't refund it. We don't set up, serve or clear away.
• Our delivery driver takes a photo of the person receiving the food at hand-over, to confirm delivery. Please let whoever will receive the order know. We keep the photo for 30 days, then delete it. Our privacy notice explains how we use it.
• If your address turns out to be more than 5 miles from the kiosk, we'll email you before the day. You can collect instead, or we'll refund you in full.

5. Prices, VAT and receipts

• Prices are set for each kiosk and shown on the order page. They include VAT where it applies.
• The total you pay, including any discount, is shown before you pay. Collection and delivery are both free.
• Stripe emails a receipt for every order. If you need a VAT receipt, ask us and we'll send one.

6. First-order offer

10% off a workplace's first pre-order of £40 or more. Order by 11:59pm on Friday 18 December 2026.

• Enter a first-order code, such as OFFICE10 or XMAS10, on the order page before you pay. We use a different code in each place we advertise, so we can see what works. Every code gives the same offer.
• One offer per workplace or organisation, on its first pre-order only.
• Your order must come to £40 or more of food, before the discount. Delivery doesn't count towards the £40.
• It works on collection and delivery orders. The 10% comes off the food.
• Orders must be placed and paid by 11:59pm on Friday 18 December 2026.
• One code per order. It can't be combined with any other offer.
• We check codes against our order records. If a code is used on an order that doesn't qualify, we'll contact you before we make the order. You can then pay the discount amount, or cancel for a full refund.
• Promoter: Moza Maas Ltd, 15 Grafton Road, Newport, Wales, NP19 0AS.

7. Changes, cancellations and refunds

• Cancel at least 24 hours before your collection slot or requested delivery time and we'll refund you in full, to the card you paid with. Refunds usually reach your account within 5–10 working days.
• After that, we can't give a refund. The food is made to order and is perishable, and we'll already be getting it ready.
• Because the food is perishable, there is no 14-day cooling-off period (Consumer Contracts Regulations 2013, regulation 28(1)(c)).
• To change or cancel, email mozamaasltd@gmail.com with the name on the order, the order reference and what you'd like to change. Changes are easiest at least 24 hours before. If a change costs less, we'll refund the difference. If it costs more, we'll tell you how to pay the difference.
• If we have to cancel your order, we'll refund you in full.

8. If something is wrong

If anything is missing, wrong or not right, email mozamaasltd@gmail.com as soon as you can, ideally on the same day. Include your order reference and photos of the problem. We'll put it right with a replacement where we can, or refund the items affected. This doesn't affect your legal rights.

9. Allergens and food safety

• Every item is labelled with its full ingredients and allergens.
• This website does not list allergens for each item. If anyone you're ordering for has an allergy, ask us before you order: email mozamaasltd@gmail.com or ask at the kiosk counter. See Allergens and food safety.
• We tag items that contain raw fish on the menu as a guide. The label on each item is the full list of what's in it.
• Keep the food chilled, below 5 °C, until you serve it. Eat it within 2 hours of taking it out of the fridge, and on the day you collect it or it's delivered.
• Heat-me-up items come chilled. Heat them until piping hot, and only once.
• Once we've handed the food over, keeping it chilled and serving it safely is up to you.

10. Ordering for a workplace

If you order for a workplace or organisation, you confirm you're allowed to do so. The food is for your team, guests or members to eat. It isn't for resale.

Some legal rights apply only to people buying for themselves rather than for a business. The cancellation, refund and "if something is wrong" terms above apply to everyone.

11. Our responsibility to you

We're responsible for loss you suffer that is a foreseeable result of us breaking these terms or not using reasonable care. We don't limit our liability where the law doesn't allow it, including for death or personal injury caused by our negligence, or for fraud.

If you order as a business, our liability for an order is limited to the price of that order, except where the law doesn't allow this.

12. Your details

We use your details to make, hand over or deliver your order and to send your receipt. Read our privacy notice to find out more.

13. Complaints and the law

If you're unhappy, please contact us first at mozamaasltd@gmail.com and we'll try to sort it out quickly.

These terms are governed by the law of England and Wales. If you're a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.

We may update these terms from time to time. The terms shown when you place an order apply to that order.